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Date: April 29, 2024 Mon
Time: 9:22 pm
Time: 9:22 pm
Results for emergency procedures
1 results foundAuthor: McKenna, Katharine Title: Rolling Out the Police Single Non-Emergency Number (101): Research into the Public's and Practitioners' Views Summary: In 2010, the Government set out its commitment to establish a national non-emergency police number for England and Wales which would provide a single, memorable non-emergency number for contacting the police (101). This study reviewed the extent to which the 101 service was operating as intended in some of the first forces to implement 101. The study also examined call handling of non-emergency incidents more generally, including public perceptions and expectations of how non-emergency incidents should be dealt with. Interviews with Home Office and Association of Chief Police Officers staff responsible for managing the roll out of 101 and members of staff in each police force as well as members of the public who had used the 101 service were undertaken. These were supplemented by focus groups with the public to understand wider attitudes to contacting the police. On balance the evidence from this early research suggests the 101 service was operating as intended in the first forces to implement it and that users were largely satisfied. The main recommendations from the research are to address misapprehensions amongst the public over use of 101. These misapprehensions discourage some members of the public from reporting non-emergency incidents, or lead to inappropriate use of the 999 system. Future awareness campaigns should: ●● emphasise that non-emergency call handling is done to the same level of professionalism as 999 and accurate records are made for all relevant calls made to the police; ●● clarify and give examples to the public about the circumstances where non-emergency contact with the police would be encouraged; and ●● emphasise that calling 101 will put you through to your local force. Details: London: Home Office, 2012. 24p. Source: Internet Resource: Accessed October 11, 2012 at: http://www.homeoffice.gov.uk/publications/science-research-statistics/research-statistics/police-research/horr66/ Year: 2012 Country: United Kingdom URL: http://www.homeoffice.gov.uk/publications/science-research-statistics/research-statistics/police-research/horr66/ Shelf Number: 126682 Keywords: Emergency ProceduresPolice Calls for Services (U.K.)Police ResponsePublic Attitudes Towards the Police |